Lotus Urli Gel Wax Candle

Thank you for shopping with us. We strive to ensure that our customers are completely satisfied with their purchases. If you find that your product is defective upon receiving it, please review our return and refund policy below.

Returns

• If the product is found to be defective upon receipt, you must notify us within 48 hours of delivery.
• A video of the unboxing process, clearly showing the defect, is mandatory to qualify for a return.
• Please contact our customer service team with the unboxing video and details of the defect to initiate the return process.

Refunds

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 working days.

Important Notes

• The product must be returned in its original packaging along with any accessories, manuals, and documentation.
• We reserve the right to reject any return or refund request if the product is found to be damaged due to misuse, neglect, or unauthorized alterations.

For any questions or concerns regarding returns and refunds, please contact our customer service team. We are here to assist you.

Thank you for your understanding and cooperation.